If you are not 100% happy with your jewellery, you are welcome to contact us within 14 days of delivery to request a return or exchange. Please email us at Hello@lucidandluna.co.nz and we will guide you through the process. 

After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange, credit or refund. 

Return/exchange broken or defective item(s):  You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Every piece of Jewellery is carefully inspected and packaged appropriately before sending out, we reserve the right to deny your damage claim if upon the return assessment the jewellery proves to have been tampered with.

You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you. 

Once your package has arrived back to us it may take a few days for us to process your request.

Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made. Please also note that Lucid and Luna gift cards are non-refundable.